• Please select your preferred time slot in the "Purchaser Information" section after clicking "Add to Cart" and then "Proceed to Checkout."
• Changes cannot be made after your reservation is confirmed. If you need to make a change, please cancel your reservation and make a new one.
• Please enter the parent/guardian's name under "Purchaser Information" and the child's name under "Participant Information."

This product provides the following coverage for injuries to your child or property damage occurring on the day of the service and the following day.

• Death or permanent disability: JPY 5,000,000
• Hospitalization: JPY 5,000 per day
• Outpatient treatment: JPY 2,500 per day
• Liability coverage: JPY 30,000,000

If your child is injured or becomes ill, no prior notification is required. A parent or guardian should first take the child to a hospital and pay for the consultation and treatment.
If your child damages another person's belongings or injures another person, the liability borne by the parent or guardian is covered. In this case, please contact WAmazing Snow Customer Support after receiving an invoice from the other party.

To make an insurance claim, please provide WAmazing Snow Customer Support with the following details.

• Product information: ski resort, product name, date of use
• Date and time of occurrence: date of your child's injury or illness, property damage, or injury to another person
• Incident details: description of the injury or damage and how it occurred
• Supporting documents: hospital receipts or invoices from the other party
• Child's information: name, age
• Parent/guardian information: name, phone number or email address, purchase ID, user ID

[Hours] 8:00am - 12:00pm / 12:30pm - 4:30pm (The start time is the meeting time.)
[Meeting Place] “Restaurant Family” inside Hotel Hols Shiga Kogen, right next to Ichinose Family Slope
[Landmark] Near the restrooms in the lobby, immediately inside the automatic doors at the entrance

• If you wish to use “Shiga Kogen Yama no Eki Resort Center” as the meeting place, please contact WAmazing Snow Customer Support by 3 days prior to your reservation date after your reservation has been confirmed.
• If you are unable to meet up with our staff or cannot locate the meeting place, please contact WAmazing Snow Customer Support immediately.
• If you are 10 minutes late from the meeting time without prior notice, your reservation will be considered a same-day cancellation.

• Please enter the parent/guardian's name under "Purchaser Information" and the child's name under "Participant Information" on the purchase screen.
• Within 48 hours of your reservation being confirmed, the service provider will send a pre-arrival confirmation email to the email address you provided during registration. For safety reasons, please be sure to reply to this email at least 1 hour before the start time.
• We will verify emergency contact information, medical history, allergies, and current health status. If your child has any allergies or requires special health considerations, please be sure to inform us when you receive the pre-confirmation message.
• If we do not receive a reply to the pre-confirmation email, we may be forced to cancel your reservation.
• Please bring everything necessary for your child’s care, such as diapers, a change of clothes, drinks, and snacks.
• Depending on your child’s condition on the day of the service—such as a fever or infectious disease—they may not be able to participate.
• Outdoor activities may be modified or switched to indoor activities depending on weather conditions or the ski resort’s operating status.
• If you wish to extend your session, please inform a staff member on the day of your visit. Depending on availability, we may not be able to accommodate your request. Extension fees are charged in 15-minute increments (payable on-site the day of your visit).