Shinkansen

• Joetsu Shinkansen (Tokyo Station - Niigata Station, GALA Yuzawa Station *1)
• Hokuriku Shinkansen (Tokyo Station - Joetsu Myoko Station)
• Tohoku Shinkansen (Tokyo Station - Nasushiobara Station)

*1 GALA Yuzawa Station is open only during the operation period of GALA Yuzawa Ski Resort.

Limited Express Trains

• Azusa, Kaiji, Hachioji, Ome
• Shinano (only some sections are valid)
• FUJI EXCURSION (only some sections are valid)
• Shonan, Odoriko
• Narita Express
• Hitachi (only some sections are valid)
• Tokiwa
• Wakashio, Sazanami, Shiosai
• Swallow Akagi, Akagi, Kusatsu
• Shirayuki
• Inaho (only some sections are valid)

Regular Train

• JR East lines
• Izu Kyuko line
• Tokyo Monorail
• Hokuetsu Express

Partially available trains

• The following express trains with through operations between JR East and Tobu Railway lines: Nikko, Kinugawa, and SPACIA Kinugawa trains.
• Ordinary trains (including rapid trains) on the Tobu Railway lines between Shimo-imaichi and Tōbu-nikkō / Kinugawa-onsen.
• Between Kurihashi and Shimo-imaichi, you can only use express trains that have through operations with Tobu Railway.
• Echigo TOKImeki Railway (between Naoetsu and Arai)

Note

If would like to travel in a Grand Class, Green Car, or Sleeper Train carriage, you must purchase a Grand Class reserved seat ticket or Green Car reserved seat ticket in advance. The JR EAST PASS covers only the fare portion.

• Make sure that the name on your reservation matches the name on your passport. If they do not match, you will not be able to exchange your ticket at the exchange counter in Japan.
• When exchanging a JR EAST PASS at an exchange counter in Japan, you must present the e-voucher and your passport. A photocopy of your passport will not be accepted.
• The start date must be set within one month at the time of exchange at the exchange counter in Japan.
• The same type of JR EAST PASS (for example: two Tohoku area passes) cannot be exchanged if their validity periods overlap.
• Different types of passes (for example: Tohoku area and Nagano, Niigata area passes) can be exchanged even if their validity periods overlap.
• If you do not meet the eligibility requirements, you will not be able to redeem the ticket even if in possession of an e-voucher. If you wish to cancel your order prior to ticket exchange, please do so from the WAmazing order details screen.
• Please note that should you lose or misplace your JR EAST PASS, it cannot be reissued.
• An additional fee will be charged if the pass is used on lines and areas not covered by the JR EAST PASS.
• The pass can only be used by the registered ticket holder. Always carry your passport with you and present it when requested by the attendant.
• Once the pass has been used, no refunds or extensions can be made due to cancellations or delays in train services. In addition, neither JR EAST nor WAmazing will be responsible for any additional costs, such as transportation or accommodation, due to changes in the itinerary.

• You must be a foreign national with a passport issued by a country other than Japan (Japanese nationals cannot use this pass.)
• Please have the pass user present a valid passport (original) when making a purchase. (Passes cannot be purchased by anyone else, including family members.)

Please present the e-voucher issued after purchase and a valid non-Japanese passport at the exchange counter. Collect the pass at the exchange counter within 3 months of issuance of the e-voucher.

Latest information on the exchange counter can be found here.
https://www.jreast.co.jp/e/ticketwindow/?selectPass=eastNN

Cancellation

Cancellation can be made within one year of the issuance of the e-voucher. (cancellation fee 10% of sales price)

Refund

Unused passes may be refunded at the counter where the pass was redeemed, as long as they are still valid. The refund fee is 10% of the sale price. Please note that a used pass cannot be cancelled. Once a seat ticket has been issued, it cannot be refunded after the scheduled departure time, even if it has not been used.